We have a limited number of licenses for concurrent use.

NOTE: Please close the remote control window when not in use.

There are other possible uses which aren't documented here. Using ConnectWise Control Remote Control Softwareīelow we describe how ConnectWise is most often used at CLASSE. You will need Java 1.7 or newer ( OpenJDK 1.8 works).

You will be prompted to download an installer.

Click cancel and close out of the installer or downloader.

If you do not have administrator access:.

You will be prompted to download an exe that will install the client.

If you are sitting in front of a Non-CLASSE Managed computer Windows

You will be prompted to download a jnlp file and to run it.

Use the default setting, and if you have multiple monitors look on your 'Main' or 'Primary' monitor for the browser pop-up.

It will be called 'Screenconnect' or 'Connectwise Control'.

You will be prompted to open with an external application by your browser.

If you are sitting in front of a CLASSE Managed computer: Windows or Mac Double click on the computer, or right-click and select 'Join'.

In the on-screen list, locate the computer you want to remote control.

You may have additional permissions or different access in each session group.

The same computer could be in multiple groups depending on permissions.

In this screenshot, the logged in user is a member of a security group that only has permissions to one session group, named 'Selden'.

You will be assigned one or more session groups depending on your permissions.

In this screenshot 'Selden' is a session group name, not a user's name.

Click on the appropriate 'Session Group'.

Approve the DUO app propmt on your CLASSE DUO device.

You will be prompted on your DUO app to approve logging in to 'CLASSE ScreenConnect'.

You must have a default device running the DUO App to be able to use CLASSE Duo with ConnectWise Control.

NOTE: ConnectWise Control only supports Duo Push to your default device.

Click on the 'Log In' in the upper right hand corner.

Note: You must put in the - otherwise you will get a 'cannot connect' error.

We will contact appropriate project managers for permission as this service provides new and different functionality. You need to contact CLASSE IT via a service request or e-mail to to get your computers configured and permissions set up.

Client Software for computers you want to remote control.

Using ConnectWise Control Remote Control Software.

If you are sitting in front of a Non-CLASSE Managed computer.

If you are sitting in front of a CLASSE Managed computer:.

If you're a fan of forums, get in on the conversation on Reddit and Spiceworks for fun, pop-culture inspired content and product news. Follow us on LinkedIn for remote support best practices that'll improve end user experiences with your service delivery team. If you're looking for quick tips, product and company-related announcements, and fun, join us on Facebook. This free program gives you access to an exclusive Slack channel where you can share ideas with ConnectWise colleagues and weigh-in on that the team will work on next. Join the ConnectWise Control Partner Innovation Network to get early access to upcoming product updates. In the video below, ConnectWise Control’s CTO and original architect, Jake Morgan, dives into the details.

This session launches powershell and a command window by default (however, these will be configurable). This feature will spawn a new session that allows the ConnectWise Control host to work without interrupting the end user.

To achieve this, we’ve added a new log on session, which we’re calling Backstage. Our partners love this feature, but wanted even more interaction with the command prompt, plus a fully interactive shell that would let them perform operations without disturbing the end user. About the featureĬonnectWise Control has always had the command tab, which allows hosts to run commands against their guest machines from the host page. The ConnectWise Control® team is excited to bring you the all-time most requested feature in the user echo forum! We’re calling it Backstage.

Enable connectwise control mac